Privacy Policy

Last Updated: June 25, 2026

The Landing Social House (“The Landing” “we,” “us,” or “our”) is committed to protecting your privacy through compliance with this policy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information about you when providing services to you when you: (i) use our website or mobile services; (ii) visit or use our location at 1517 Mitchell Ave, Chattanooga, TN 37408 and its facilities and amenities as a member (“Member”) of our private membership social club (the “Club”) or as a non-member visitor; (iii) attend events at the Property; (iv) interact with us through email, SMS, telephone, social media, or other communication channels; or (v) otherwise engage with The Landing in any capacity (collectively, the “Services”).

This policy does not apply to information collected by:

· Us through any other means, including on any other website operated by us or any third party (including our affiliates and subsidiaries) that does not link to this policy; or

· Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Services.

We may provide additional or different privacy policies that are specific to certain features, services, or activities.

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. Personal Information We Collect

"Personal Information" is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or payment information (for example, account information such as name, postal address, and email address, credit card number, or any other identifier we may use to contact you online or offline).We may collect the following types and categories of Personal Information:

· Identifiers: Name, email address, phone number, postal address, IP address, and similar identifiers.
· Demographic Information: Age, gender, language preferences.
· Payment Information: Credit card or payment account details (processed securely through third-party payment processors).
· Device information: IP address, operating system and version, browser type and settings, and other device information.
· Preferences and Interests: Information about your preferences, tastes, and interests as shared through your Membership enrollment, event participation, dining history, use of Property or Club amenities, or forms submitted to The Landing, as well as preferences and characteristics inferred from your activity and interactions with us.
· Account and Membership Data: Username and account credentials.
· Guest and Invitee Information: Personal information about your guests or invitees that you provide to us in connection with event reservations or Membership privileges.
· Communications: Messages, inquiries, feedback, and complaints you submit to us through the website, email, SMS, or directly to Property staff.

Some of the information identified above may be considered sensitive data under certain laws. If required under applicable law, we will collect and process sensitive Personal Information only with your consent. If you choose not to provide or allow us to collect some information, we may not be able to provide you with requested features, services, or information.

We may also collect:

· Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Services feature.

· Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

If we combine or connect non-personal statistical or technical data with Personal Information so that it directly or indirectly identifies an individual, we treat the combined information as Personal Information.

2. How We Collect Your Personal and Other Data

You Provide Information to Us

We collect information about you when you interact with our Services.

Automatically Through Our Services

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include Personal Information. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies and other tracking technologies including details of your interactions with our Services and which resources and Services features that you access and use.

Using automatic collection technologies helps us to improve our Services and to deliver a better and more personalized experience.

The technologies we use for this automatic data collection may include:

To the extent any of these automated technologies are considered a Personal Information sale, targeted advertising, or profiling, under applicable laws, depending on where you live, you may opt out from use of these automated technologies for such uses by sending a request to info@thelandingsocialhouse.com. Please note that some Services features may be unavailable as a result.

When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about your or your device. These third parties may include:

· Your device manufacturer.

· Your internet or mobile service provider.

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your

online activities over time and across different websites, apps, platforms, and other online services.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

From Business Partners and Service Providers

We may receive Personal Information about you from other sources and combine that with information we collect directly from you. For example, we may obtain information about you from service providers that we engage to perform services on our behalf, such as payment processors.

3. How We Use Your Information The information that we collection about you or that you provide us, including Personal Information, is used for the following purposes:

· To provide, manage, and improve our Services.

· To personalize your experience, content, and offers.

· To manage your Membership, reservations, events, and account.

· To communicate with you (email, SMS, telephone calls).

· For marketing and promotional communications, subject to your right to opt out of promotional messages at any time. Opt-out requests may take up to thirty (30) days to process. Opting out of promotional communications does not affect our right to send you transactional, billing, or Membership administration communications, which we may send regardless of your opt-out status.

· For analytics, system monitoring, and fraud prevention.

· To provide services within the Club and at the Property.

· To comply with legal obligations and respond to lawful requests.

· To enforce our Membership Agreement, Event Agreements, and other contracts with you.

· To investigate and respond to complaints, disputes, incidents, or suspected violations at the Property.

· To create and maintain Member profiles for personalization and service improvement.

· To share aggregated or anonymized data with business partners for industry benchmarking and market analysis.

· For internal auditing, operational planning, and financial reporting.

· In any other way we may describe when you provide the information.

· For any other purposes with your consent.

4. Sharing Your Information

We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

We may disclose your Personal Information with:

· Service Providers: Payment processors, analytics providers, hosting services, marketing platforms, and other vendors who assist in operating our Services

· Business Partners & Affiliates: Dining, event, concierge, and amenity partners at or affiliated with the Property.

· Owners & Operators: For operational, financial, and service optimization purposes

· Legal & Regulatory Authorities: When required or permitted by law, court order, or governmental authority

· Acquirers and Successors: In connection with a merger, acquisition, asset sale, financing, restructuring, or other business transfer involving The Landing or the Property, in which case transferred information will remain subject to this Policy

· Professional Advisors: Attorneys, accountants, auditors, and other advisors retained by The Landing, subject to confidentiality obligations

· Insurers and Risk Managers: Insurance carriers and risk management providers in connection with claims, potential claims, or risk assessment

· Event Vendors: Photographers, videographers, AV providers, and other vendors engaged for specific events at the Property, to the extent necessary for event operations

· Collections and Legal Counsel: Third-party collection agencies or outside counsel engaged in connection with collection of overdue amounts owed to The Landing

We do not sell your Personal Information to unaffiliated third parties for their independent marketing purposes. We may use, share, or license aggregated or anonymized data —

which does not identify you individually — for reporting, benchmarking, and business analysis without restriction.

We may also disclose your Personal Information:

· To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

· To enforce or apply our terms of use and other agreements, including for billing and collection purposes.

· If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our members, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

5. Use of Cookies and Tracking Technologies We use cookies and third-party tools to analyze traffic, personalize content, serve targeted ads, and improve your experience. We may also use session replay tools and heatmapping technologies to understand how users interact with our website. Disabling cookies may limit the functionality of certain features of our Services. We do not respond to “Do Not Track” signals because no universally accepted standard for honoring such signals currently exists. We may use cross-device tracking technologies to recognize you across multiple devices and browsers.

Types of cookies:

· Essential Cookies: Required for authentication and core website functionality

· Functionality Cookies: Remember your preferences such as language and login information

· Performance Cookies: Analyze website performance, usage patterns, and user behavior

· Advertising Cookies: Enable delivery of relevant ads across other websites (Google, Meta, AdRoll, and similar platforms)

To opt out of targeted advertising or personalized ads, visit: · Google Ads Settings · NAI Opt-Out · Your Ad Choices

6. State and International Privacy Rights Residents of California, Virginia, Colorado, Connecticut, Nevada, Oregon, Texas, Montana, and other states with applicable privacy laws may exercise rights under those laws, including:

· Right to know what Personal Information we collect and how it is used

· Right to access, correct, or delete your Personal Information

· Right to opt out of targeted advertising, profiling, or sale of your data

· Right to non-discrimination for exercising your privacy rights

Residents of other states with applicable privacy laws may have similar rights, which we will honor to the extent required by law. To submit a privacy rights request, please contact us at info@thelandingsocialhouse.com. If we deny your request, you may appeal by contacting us at info@thelandingsocialhouse.com and identifying your original request.

EU/EEA residents are protected under the General Data Protection Regulation (“GDPR”) where applicable. Our Services are primarily directed at U.S. residents; EU/EEA individuals who interact with The Landing do so at their own election and acknowledge that U.S. law may not provide the same level of data protection as applicable EU law. Where GDPR applies, we process Personal Information on the basis of: (i) performance of a contract with you; (ii) our legitimate business interests; (iii) compliance with a legal obligation; or (iv) your consent, where required. EU/EEA residents may request:

· Access to your Personal Information

· Correction or erasure of your Personal Information

· Data portability

· Restriction of or objection to processing

· Withdrawal of consent (where processing is based on consent)

· The right to lodge a complaint with your local data protection supervisory authority

Requests may be submitted to: info@thelandingsocialhouse.com

7. Data Retention and Security We retain Personal Information for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable legal obligations. We may retain information longer where required by law or where we have a legitimate legal or business reason to do so.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your Personal Information against unauthorized access, disclosure, alteration, or destruction. You are responsible for maintaining the confidentiality of any account credentials associated with your use of our Services, and we are not responsible for unauthorized access resulting from your failure to safeguard such credentials. However, no security system is impenetrable and we cannot guarantee the security of your information. In the event of a data breach affecting your Personal Information, we will notify you as required by applicable law.

8. Children’s Privacy Our Services are not intended for or directed at individuals under the age of twenty-one (21), consistent with The Landing’s Membership age requirements. We do not knowingly collect Personal Information from individuals under eighteen (18). If we become aware that we have collected Personal Information from a minor, we will promptly delete it. If you believe we have inadvertently collected information from a minor, please contact us at info@thelandingsocialhouse.com.

9. International Transfers We may transfer and store your Personal Information in the United States or other jurisdictions where data protection laws may differ from those in your country of residence. By using our Services, you consent to such transfers. We do not represent that U.S. law affords the same level of privacy protection as the laws of the EU, EEA, or other jurisdictions. Data transferred to the United States will be processed in accordance with this Policy and applicable U.S. law.

10. Third-Party Sites and Services Our website may include links to, or embed tools from, third-party websites, platforms, and service providers (including booking tools, payment processors, and social media integrations). We are not responsible for the privacy practices, content, or security of any third-party site or service, including those accessible through our website. Additionally, The Landing maintains pages on social media platforms such as Instagram and Facebook. Information you share or interact with on those platforms is subject to those platforms’ own terms and privacy policies, not this Policy. We encourage you to review the privacy policies of any third-party services you use in connection with our Services.

11. Changes to This Policy We may update this Privacy Policy from time to time. The date of the most recent revision will always appear at the top of this page. Your continued use of our Services after the effective date of any updated Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

12. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LANDING’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS PRIVACY POLICY OR THE COLLECTION, USE, OR DISCLOSURE OF PERSONAL INFORMATION SHALL NOT EXCEED THE THE TOTAL FEES PAID BY YOU TO THE LANDING IN THE

TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL THE LANDING BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM ANY PRIVACY-RELATED CLAIM, EVEN IF THE LANDING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Dispute Resolution Any dispute, claim, or controversy arising out of or relating to this Privacy Policy or The Landing’s collection, use, or disclosure of Personal Information shall be resolved exclusively through binding arbitration in accordance with the Governing Law; Dispute Resolution provision of the applicable Membership Agreement or Event Agreement between the parties, which is incorporated herein by reference, including the jury trial waiver and class action waiver set forth therein. Where no such agreement exists between the parties, disputes shall be governed by the laws of Tennessee, without regard to conflict-of-laws principles, and shall be resolved by binding JAMS arbitration before a single neutral arbitrator in Chattanooga, Tennessee, pursuant to JAMS’ Streamlined Arbitration Rules and Procedures. THE PARTIES WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT ALL CLAIMS SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS; CLASS ARBITRATION AND CLASS ACTIONS ARE NOT PERMITTED.

14. Information You Provide About Third Parties If you provide us with Personal Information about another individual — such as a guest, invitee, or co-host — you represent and warrant that you have obtained all necessary consents or otherwise have the legal authority to share that information with us, and that the individual is aware of and agrees to the practices described in this Privacy Policy. The Landing is not responsible for ensuring that such individuals have been informed of or consented to our collection and use of their information.

15. Photographs, Video, and Use of Likeness The Landing may photograph and video record events and activities at the Property for marketing, promotional, and social media purposes. By visiting the Property, you consent to The Landing’s use of photographs and video footage capturing your likeness for such purposes, without compensation to you. If you do not wish to be photographed or recorded, please notify The Landing staff prior to your visit. Withdrawal of consent does not apply retroactively to photographs or video already published or distributed by The Landing. The Landing grants you no rights in photographs or video taken by The Landing, which remain The Landing’s exclusive property.

Contact Us For questions or privacy requests: Email: info@thelandingsocialhouse.com Website: https://www.thelandingsocialhouse.com